State Farm® Insurance Agent Nick Battilana

"Rude, short tempered and unprofessional. I called in representing someone whos like a mother to me and has a rental insurance policy. I was representing her with her permission and was told that it wasnt an issue. Kelsey originally was helping me and she was very kind and caring. She gave me information that later was contradicted by Nick. I attempted to work with Nick but his customer relations wasnt great to begin with and he was telling me things different from what I had heard previously. So I said "with all due respect Id rather just speak with Kelsey". I simply wanted to verify what she told me and get to the bottom of what actually needed to be done and the real time frame that we had to work within (that's what was in dispute). He immediately got very hostile and the bwst way to put it went on an ego trip. He raised his voice, spoke quickly, interupted me frequently and overall was needlessly aggressive as he accused me of "trying to side step him". He starts listing off his resume as to why he was the far more qualified agent and stated that kelsey would probably only give me information that is 75% accurate because shes only been there for a year and hes been there for 15. All of this could have been said to me in a way that wasn't aggresive, accusational, didnt throw kelsey under the bus, and still helpful. I had not raised my voice, called him names or anything of the sort but it's clear he was having a bad day and perceived what I had said as some sort of disrespect to his authority. In reality that was never my intention and I even prephased my request with "with all due respect" as to make sure he didnt take it the wrong way. I had no clue he was even the person in charge. I just knew that I was told originally to speak to kelsey, she was nicer and that she seemed to actually want to help more. I asked nick "do you think this is an appropriate way to speak to a customer?" His response was "youre not my customer " as if that meant he could speak to me however he would like. No I am not his customer but I am a state farm customer, I am representing your customer who needs help, and most importantly Im a human being and you are a licensed professional. Ive never been spoken to like that by anyone in a professional setting. Cleary he has other issues going on, as most of us do right now, but that is no excuse."

"Travis at State Farm is awesome—super helpful, easy to work with, and made insurance simple. Highly recommend!"

"Travis at State Farm is the real deal—friendly, on point, and made the whole insurance thing way easier than I expected. 10/10 recommend!"

"When just getting a quote on insurance options, Travis was extremely helpful. He was so knowledgeable and ensured that we were aware of every detail. Couldn’t recommend Travis more!"

"Travis was so helpful signing us up with auto and life insurance! Highly recommend working with him!"

"Travis Bales is the most helpful agent in the business! Kind, caring, and knowledgeable. I highly recommend working with him!"

"Travis definitely knows what he is doing. Would highly recommend!!"

"Travis Bales did a great job of explaining my policy and helped me get the the best price available! THANKS TRAVIS!!"

"Travis is terrific! Very knowledgeable and willing to go the extra mile to ensure clients are well taken care of."

"I had the pleasure of meeting Travis Bales, someone who works at this agency, and when I tell you I was meeting and working with a friend and not an agent, that is Travis. He takes the time to hear your story, learn about you, and cares what you care about. Highly recommend Travis and this agency!"

"I’m a financial advisor and went to Travis to review a client’s insurance policy he had with another company. His response made it clear he did his due diligence to understand what the client currently had, looked at their specific situation to identify their needs, and made recommendations that made sense and would ultimately be better for them. I have full trust that any client I refer to Travis will be well taken care of."

"I met with Travis at the agency very nice young man ! If you are in the hunt for life insurance he's your guy!"

"So easy to talk to, their policies are amazing and they were so thorough in their knowledge of explaining what each item on the policies meant. The rates they were able to get me are amazing and actually have more coverage than previous policies I have had, and they truly went above and beyond to help me, and I definately went through a couple insurance websites and carriers trying to get the perfect coverage that wasn't going to kill my bank account. I didn't get to talk to Jake but my Nicks associate Travis Bales definately did the commercials justice. Thank you for helping me out! Their home and auto bundle really puts others to shame."

"Travis and Dani were super helpful and answered all of my questions! I was shocked at how low they got my insurance to be!"

"Travis is knowledgeable about the industry and opportunities to save; service-oriented before, during, and after we signed up with State Farm for home and auto; and excellent at explaining the details of our policies! Thank you for saving us so much money and improving our coverage!"

"Travis Bales did a terrific job explaining/communicating my new policies. I am saving a lot of money now and would highly recommend Travis for any of your insurance needs!!!"

"Travis Bales did a great job of explaining my policy and helped me get the the best price available."

"Unethical, they tried to rip off my parents on their insurance and tried charging more on their monthly bill for no reason. Nick also never answers his phone and alway seems to be lying. Don't trust these people!"

"the customer service this company has is amazing!! miladys was outstanding and SO patient with me & the billions of questions i had. thank you to her for being so kind and a breath of fresh air, you don’t see that very often anymore!"

"Miladys was able to find be competitive pricing with full coverage and went above and beyond to answer all my questions and concerns"

"Awesome customer service! Would recommend highly for anyone looking for any insurance! Definitely top notch!"

"I had the pleasure of working With Caitlyn from nicks office. She had such great energy when going over quotes with me for my car and made sure to get me the best offer. I Highly recommend doing business with their branch!"

"I have never had a better experience with car insurance. Nick and his team go above and beyond. They're always quick to respond and will always take care of whatever it is you need. They also go out of their way to find you the lowest rates possible! I can't imagine a better insurance agent."

"Nick is fantastic. I have always enjoyed working with him."

"MiLady’s is very professional with what she does! Great customer service and communication skills! Will definitely be recommending to my friends and family!"